Privacy Policy

About this Privacy Policy

Casinia Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, games, payment processes, customer support channels and related online services. It should be read together with the applicable website terms and any notices shown when information is collected.

Personal information means information that identifies you, or that can reasonably be connected with you. The information handled by an online casino can vary depending on how you use the service, the features available to you and the checks that may be required. You may be asked to provide information when registering, signing in, completing verification, making a deposit or withdrawal, using promotional features, contacting support or changing your account details.

Some information is required to provide the services properly. Other information may help improve the website, protect accounts, understand service performance or communicate with players. Where a choice is available, you can manage certain communications and browser technologies using the options described in this policy or on the website.

Keeping information accurate

Players should provide information that is accurate, current and complete. Please update your account details when they change. Accurate information helps with account management, identity checks, payment processing, fraud prevention and customer support. If information is incorrect or incomplete, some services may be delayed or unavailable until the issue is resolved.

Information we may handle and why

The types of information handled by a casino website generally depend on the activities you undertake. Casinia Casino may handle the following categories of information for the purposes set out below:

• Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings. This information is used to create and operate your account, provide services, communicate with you and help maintain account security.
• Identity and verification information, which may include identification documents, information used to confirm your identity, age or location, and details needed to complete account checks. This helps support secure access, anti-fraud controls and other verification processes.
• Payment and transaction records, including deposit and withdrawal information, payment method details, transaction history, gaming activity and related account records. This information is used to process transactions, investigate payment issues, maintain accurate records and meet applicable obligations.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, general location information and information about how you interact with the website. This can be used to keep the website working, protect services, identify unusual activity and understand technical performance.
• Cookie and similar technology information, such as session details, preferences, visit information and interactions with website features. This helps remember settings, support sign-in functions, measure website use and improve the online experience.
• Communications and support information, including messages, enquiries, documents or other information you provide when requesting assistance. This is used to respond to you, investigate issues, keep an appropriate record of support and improve service quality.
• Information connected with safety, security and responsible use, including account activity, unusual behaviour indicators, restrictions, requests and records of interactions relating to account protection. This helps protect players, the website and the integrity of the service.

We may use this information to provide and administer casino services, confirm account details, process payments, prevent fraud and misuse, protect the website, respond to enquiries, troubleshoot problems, maintain records and improve features. Information may also be used to send service messages, such as account, transaction, security or policy updates. These messages are important to the operation of an account and may continue where needed even if marketing preferences have been changed.

Where marketing communications are available, they may be sent in accordance with your preferences and applicable requirements. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting privacy support as described below. Withdrawing marketing consent does not necessarily affect the handling of information needed to operate your account, process transactions, provide support or meet legal and security obligations.

Cookies, service providers and information security

Cookies and similar technologies

Cookies are small files or similar technologies stored on, or read from, your device when you use a website. Casinia Casino may use essential cookies to support sign-in, account functions, security and session management. Other cookies may remember preferences, help measure website performance, understand how features are used or support relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable essential cookies, some parts of the website may not function correctly, and you may need to enter information again during a visit. Cookie controls do not always remove information already collected for other purposes.

Sharing information

Information may be shared where reasonably necessary to provide the service and manage the website. This can include sharing relevant information with payment and transaction providers, identity and verification service providers, technology and hosting providers, customer support providers, security and fraud prevention services, and professional advisers. These parties should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the rights, safety, property or security of players and the website, to investigate suspected fraud or misuse, to respond to a valid request or legal process, or to meet an applicable obligation. Information may be processed or stored in locations outside Australia by service providers supporting the website. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Security and data incidents

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, monitoring, authentication procedures, secure connections and staff or provider controls. No online service can guarantee complete security, so players should use a strong password, keep login information private and contact support promptly if an account may have been compromised.

If a security incident affects personal information, appropriate steps may be taken to investigate, contain and address the issue. Where notification is required, affected players may be contacted using the details associated with their account or another suitable method.

Retention, your choices and privacy requests

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record management. When information is no longer needed, it may be securely deleted, destroyed or de-identified where appropriate.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping purposes. The length of time depends on the type of information and the reason it must be retained. Retained information will continue to be handled in accordance with appropriate security and access controls.

Your data rights and requests

Subject to applicable requirements and reasonable verification, you may ask for information about how your personal information is handled and request action in relation to your data. To exercise your privacy rights, contact support@casiniacasino.click and explain your request. For account security, we may need to confirm your identity before providing information or making changes.

• Access your personal information, including a copy of information held about you where appropriate.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no continuing reason to keep it. Some information may need to be retained for legal, security, transaction or dispute purposes.
• Withdraw consent to marketing communications. You can also use an unsubscribe option where one is provided. This does not stop essential account or service messages.
• Ask questions about the handling, use, sharing or security of your personal information.
• Raise a concern if you believe your information has not been handled appropriately.

We aim to respond to privacy requests within a reasonable time. The response may depend on the nature of the request, the information involved, the need to verify your identity and any restrictions that apply. If a request cannot be completed in full, an explanation may be provided where appropriate.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a changed feature. Where an update is significant, a notice may be displayed through the website or account service.