Casinia Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Casinia Casino website, related services, games, account features and any other digital service made available through the website. They form a legal agreement between you and the entity responsible for operating the relevant service. If you do not agree with these terms, you must not use the website or its services.

By selecting an acceptance button, opening an account, making a deposit, placing a wager or otherwise using the website, you confirm that you have read and accepted these Terms & Conditions. You also agree to follow any game rules, promotional terms, privacy information, payment conditions, responsible gambling information and other notices published on the website. Those additional terms form part of this agreement where they apply to your use of a particular service.

You are responsible for checking the current version of these terms before using Casinia Casino. The terms may be updated from time to time to reflect changes to the website, available services, legal requirements, security practices or business processes. Where required, notice of a significant change will be provided through an appropriate website message or account communication. Your continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must only use Casinia Casino if online gambling is lawful for you in the place where you are located. You are responsible for understanding and complying with all laws that apply to your access, deposits, wagers and winnings. You must not access the website from a jurisdiction where gambling services are prohibited or restricted, or attempt to avoid any location-based controls.

You must be at least 18 years old, or meet any higher minimum age that applies under the law governing your use of the service. Casinia Casino may request evidence of age and identity before allowing access to some or all account functions. If you cannot demonstrate that you meet the applicable age requirement, your account may be suspended or closed and any related activity may be reviewed.

• You must use the website for your own personal and recreational purposes.
• You must not use the service on behalf of another person or allow another person to use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not use software, devices or methods intended to interfere with the website, games, payment systems or security controls.
• You must not misuse promotions, exploit an error or attempt to gain an unfair advantage.

2. Account registration and player responsibilities

Some features require you to create a player account. You must provide information that is accurate, complete and current during registration and whenever that information changes. This may include your name, date of birth, residential information, payment information and other details reasonably required for identity, age, security, legal or regulatory checks.

Only one personal account is permitted unless Casinia Casino expressly allows otherwise. Accounts must be registered in your own name and may not be sold, transferred, assigned, shared or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity resulted from a proven failure of the website's security.

Keeping information secure

Choose a strong password and do not reuse it where doing so could compromise your account. You should log out after using a shared or public device and notify Casinia Casino promptly if you believe that your account, password or payment information has been accessed without permission. You must not attempt to access another player's account or bypass account security.

Casinia Casino may carry out verification checks at registration, during account use, before processing certain transactions or whenever there is a reasonable need to confirm your identity, age, location, source of funds or compliance with these terms. You must provide requested documents in a timely manner and ensure that documents are genuine, readable and belong to you. The review of an account may affect access to deposits, withdrawals, games or promotions while checks are in progress.

Suspension and account closure

An account may be restricted, suspended or closed where this is necessary for security, verification, responsible gambling, legal compliance, suspected fraud, suspected unlawful activity, a breach of these terms or the protection of the website and its users. Casinia Casino may also refuse a registration or decline to provide a particular service where permitted by applicable law.

If you want to close your account, you should use the account tools or the support channels made available on the website. Account closure does not remove obligations that arose before closure. Any outstanding balance, transaction or dispute may need to be reviewed before the account is finally settled. Where an account is closed for a breach or suspected unlawful conduct, any remaining funds will be handled in accordance with applicable law and the results of the relevant review.

3. Deposits, wagers, withdrawals and games

Deposits may only be made using payment methods that are available through the website and that you are authorised to use. You must ensure that the payment account, card or other instrument is held in your own name unless an approved arrangement is expressly permitted. Casinia Casino may reject, reverse or review a transaction where the payment method cannot be verified, the transaction creates a security concern or the transaction does not comply with applicable requirements.

You must not deposit funds for the purpose of transferring money to another person, and you must not use the website as a banking, money transfer or payment processing service. You are responsible for checking the details of each transaction before confirming it. Your bank, payment provider or other financial institution may apply its own fees, restrictions, exchange rates or processing conditions. Those matters are outside Casinia Casino's control.

Only cleared funds may be used for wagering. A wager cannot normally be cancelled after it has been accepted, except where the game rules, technical circumstances or applicable law provide otherwise. If a game is interrupted, incorrectly settled or affected by a material technical error, Casinia Casino may review the relevant activity and take a reasonable corrective action consistent with the published game rules and applicable requirements.

Game results and settlement

Each game may have its own rules covering how it operates, how outcomes are determined, the value of wagers, the treatment of interrupted play and the way winnings are calculated. You should read those rules before playing. Game outcomes are determined by the relevant game system or result process. Subject to correction of an obvious error or technical issue, the recorded result will be used to settle the wager.

If a displayed result, balance, price, payout or other information contains an obvious error, Casinia Casino may correct the error and adjust the affected transaction. If funds are credited to your account in error, you must not withdraw or spend them and must notify the website through the available support process. Casinia Casino may recover an amount credited in error or cancel an affected transaction where permitted by law.

Withdrawals and financial reviews

Withdrawal requests are subject to account verification, payment checks, fraud prevention procedures and any applicable game or promotional conditions. Funds may be returned through an approved method and may not always be sent using a method selected solely for convenience. You must ensure that your withdrawal details are accurate and that the receiving account belongs to you where this is required.

Processing times can vary because of verification, payment providers, weekends, public holidays, technical matters and other circumstances outside the website's control. Casinia Casino does not guarantee a particular processing time unless a specific written term says otherwise. You remain responsible for any tax, levy, fee or reporting obligation that may apply to your winnings or transactions.

4. Promotions, responsible gambling and legal information

Promotions and bonuses

From time to time, Casinia Casino may display promotions, bonuses, rewards, tournaments or other offers. Each offer is subject to its own promotional terms, eligibility requirements, expiry conditions, wagering rules, contribution rules, withdrawal restrictions and any other conditions shown with the offer. You should read those terms before opting in or using a promotional benefit.

Unless the relevant promotional terms state otherwise, a promotion may be available only once per person, household, device, payment method or other permitted category. Casinia Casino may withhold, remove or cancel a promotional benefit where there has been a breach of the offer terms, duplicate participation, misuse, manipulation, fraud or other conduct that creates an unfair advantage. Promotional terms do not override any legal right that cannot lawfully be excluded.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Only wager money that you can afford to lose. Before playing, consider setting a budget, deciding how long you will play and taking regular breaks. Never chase losses, gamble when upset or rely on gambling to meet everyday expenses.

• Use any deposit, spending, time or session controls available through your account.
• Consider self-exclusion or a temporary break if gambling is no longer enjoyable or manageable.
• Do not gamble under the influence of alcohol or other substances.
• Keep gambling separate from essential household funds and credit commitments.
• Seek independent support if you are worried about your gambling or someone else's gambling.

Responsible gambling information and available account controls may be updated as services change. If you request a break, self-exclusion or another restriction, you must not attempt to open a new account or use another person's account to avoid that restriction. Casinia Casino may take reasonable steps to apply responsible gambling measures and may restrict access where there are concerns about a player's wellbeing or compliance.

Privacy and communications

Personal information is handled in accordance with the Casinia Casino Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, identity and age checks, payments, security, customer support, responsible gambling, legal compliance and service improvement, as described in that policy.

You agree to receive service-related communications needed to operate and protect your account. Where applicable, marketing communications will be managed in accordance with your preferences and the law. You are responsible for ensuring that your contact and notification settings remain current so that important account information can reach you.

Website availability and liability

The website and its services may be unavailable, delayed or changed because of maintenance, technical faults, internet or telecommunications issues, security events, third-party services or circumstances beyond reasonable control. Casinia Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You should keep your own device, software and internet connection secure and suitable for online use.

To the extent permitted by law, Casinia Casino is not responsible for loss arising from your failure to keep account information secure, your use of an unsuitable device or connection, your breach of these terms, events outside reasonable control or reliance on information that was not intended to be a guarantee. Nothing in these terms excludes or limits a consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.

Questions and applicable law

If you have a question about these terms, an account transaction, a game result or a complaint, use the support or contact options displayed on the Casinia Casino website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary sharing of sensitive information through an unsecured channel.

These terms are intended to operate alongside any mandatory rights and obligations that apply to the service and the player. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The applicable law, dispute process and any competent authority will depend on the relevant service, the player's location and the legal requirements that apply at the time. Nothing in these terms permits gambling where it is unlawful.